Help/Support
FAQs
What is Matakai and who is it for?
Matakai is a global online community designed for immigrants at any stage of their journey. Whether you're planning to move, have just arrived, or have lived abroad for years, Matakai helps you connect with others, share experiences, and find the support you need to thrive in your new home.
How do I sign up for Matakai?
You can sign up by visiting matakai.com and creating a free account using your email. Once registered, you can start exploring, posting, and connecting with other immigrants right away.
Is Matakai free to use?
Yes! Matakai is completely free to use. Our goal is to remove barriers to community and information, especially for immigrants who need it most.
Can I join Matakai if I'm still planning to immigrate, not yet abroad?
Absolutely. Matakai is for anyone on the immigrant journey, whether you're just starting to explore your options or already living abroad. You can ask questions, connect with future and current immigrants, and prepare for your move.
What are Matakai's community guidelines?
Our community thrives on respect, empathy, and helpfulness. We do not allow hate speech, discrimination, harassment, misinformation, or spam. Everyone is expected to create a welcoming and safe space for all.
How do I report inappropriate content or behavior?
Every post has a “Report” button. You can also contact our moderation team directly at product@matakai.com. Reports are confidential and reviewed promptly.
How does Matakai keep users safe?
We use moderation tools, active community oversight, and safety filters to keep the space respectful. We also protect your data and give you control over what you share.
How do I connect with other immigrants?
You can join conversations, share your story, ask questions, and respond to others' posts. You can also find people based on location, interests, or shared backgrounds.
How can I share my story or experience?
Simply create a post on your profile or in a relevant discussion space. Whether it's a personal journey, a cultural insight, or a lesson learned, your story can inspire and inform others.
Can I ask questions or post polls?
Yes! You can ask the community for advice or input on anything—from housing to culture shock. You can also run polls to get quick opinions from others in the community.
What kinds of topics can I post about?
Anything related to the immigrant experience. That includes housing, healthcare, parenting abroad, cultural adjustment, jobs, language, education, dating, mental health, and more. We welcome both serious discussions and light-hearted moments.
Is there a way to find immigrants from my country or living in the same city?
Yes. You can explore users and posts by country of origin or current location, helping you find others with shared experiences or nearby support.
I'm having technical issues—what should I do?
Please contact our support team at product@matakai.com. or use the “Help” button on the platform. We'll get back to you as quickly as possible.
How do I give feedback about the platform?
We'd love to hear from you! Use our feedback form or email us at matakaitribe@gmail.com. with your suggestions or concerns.
Will new features be added in the future?
Yes! We're continuously building and evolving based on user feedback. Stay tuned for new features designed to improve your experience on Matakai.
Still have questions?
Can't find the answer you're looking for? Please chat to our friendly team.
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