Matakai Community Guidelines
Our Promise
Matakai is a safe space for immigrants to share stories, ask questions, and build community without fear. These guidelines ensure everyone feels welcome, respected, and protected.
What's Not Allowed
Bullying & Harassment
- Targeted attacks on individuals based on immigration status, country of origin, language skills, or personal circumstances
- Persistent unwanted contact including repeated messages, mentions, or comments after being asked to stop
- Public shaming or calling out individuals for asking questions or sharing experiences
- Doxxing or sharing someone's personal information without consent
- Coordinated harassment including organizing others to target a specific member
- Discriminatory language targeting someone's accent, English proficiency, or cultural practices
- Economic shaming mocking someone's job, living situation, or financial circumstances
- Immigration status attacks using someone's visa type, citizenship status, or legal situation against them
Hate Speech
- Ethnic or racial slurs and derogatory terms about any group
- Religious intolerance including attacks on faith practices, dietary restrictions, or cultural observances
- Xenophobic content promoting fear or hatred toward immigrants or specific nationalities
- LGBTQ+ discrimination including content denying rights or dignity based on sexual orientation or gender identity
- Antisemitism, Islamophobia, or hatred toward any religious group
- Content glorifying violence against any individual or group
- Conspiracy theories that promote hatred toward ethnic, religious, or cultural groups
- Calls for exclusion based on protected characteristics
What We Encourage
- Respectful questions - no question is too basic or "obvious"
- Personal stories shared with appropriate context and sensitivity
- Constructive advice based on real experience
- Cultural exchange that celebrates our diverse backgrounds
- Supportive community - lifting each other up through challenges
- Resource sharing that genuinely helps fellow immigrants
- Professional networking that creates real opportunities
- Celebration of wins both big and small
Reporting & Enforcement
If you see something, say something:
- Use the "Report" button on any concerning content
- Contact moderators directly for urgent safety concerns
- Reach out to community@matakai.com for complex situations
Our Response:
- First violation: Warning and content removal
- Repeat violations: Temporary suspension (3-30 days)
- Severe violations: Immediate permanent ban
- Illegal content: Reported to appropriate authorities
Appeals Process:
- Email appeals@matakai.com within 30 days
- Include your username and details of the situation
- We review all appeals within 5 business days
Remember
We're all here because we understand the immigrant experience. Let's create the community we all needed when we first arrived - one built on respect, support, and genuine care for one another.
Questions about these guidelines? Contact us at guidelines@matakai.com
These guidelines are living documents that evolve with our community. We welcome feedback and suggestions for improvement.